Important information to keep our audiences, artists, and staff safe at live performances.

Our first priority is to ensure that every audience member has the best and safest experience possible and to protect the health of our performers and staff. Since we practice music, not medicine, our policies follow the mandates and guidance of the LA County Department of Health.

Currently, proof of vaccination or proof of a negative COVID-19 test is not required. Masks are no longer required inside during the performance, but encouraged. The following guidelines will be in effect beginning October 10, 2022 and are subject to change:

Masks EncouragedMasks are no longer required while indoors at LA Opera performances, but are encouraged. If you would prefer to wear a mask during the performance, they will be available at the door.

Safety icons sick100If you or someone in your group doesn’t feel well, has exhibited symptoms of COVID-19 in the previous 14 days, or has been in contact with someone with COVID-19 in the previous 14 days, you should not attend the performance. 

If you are unable to attend a live, in-person performance at this time, you may:

  • Exchange into another opera of your choice later in the season 
  • Receive a credit to apply to another purchase
  • Donate the value of your tickets to support LA Opera

To do any of the above, please contact the Box Office at or call 213.972.8001 Tuesday to Saturday, 10am to 6pm.

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Enhanced Filtration System: You can breathe easy when you are back at the Dorothy Chandler Pavilion, as a new state-of-the-art high-quality air ventilation and filtration system has been installed. The Music Center is proud to be the first performing arts center and arts organization to receive the UL Verified Healthy Buildings Mark for Indoor Air Quality (IAQ).

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A Contact-Free Experience: We've made the audience experience as contact-free as possible with the option for all ticket holders to get e-tickets for their use.  If you have an e-ticket, please have it ready on your mobile device or print your ticket at home to be scanned. If you didn't receive your tickets by email, please contact our box office at 213.972.8001 to have them re-sent. When you are inside the venue, all restrooms now have touchless fixtures, including touchless flush valves and faucets.  

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Enhanced Cleaning: The Music Center staff have been busy implementing a site-specific Enhanced Cleaning Program with EPA-approved COVID disinfectants, with particular attention directed to seated areas, elevators and restrooms, along with surfaces such as handrails, door handles, armrests, and elevator buttons.

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Hand Sanitizers: After the last year, we know that you can never have enough hand sanitizer, and that's why we've placed stations around the Dorothy Chandler Pavilion and also across the Music Center campus. 

Have questions or need assistance with your tickets? 

Contact our Box Office 

Box Office by Phone 
Available at 213.972.8001
Tuesday to Saturday, 10:00am - 6:00pm 

Box Office Window at Dorothy Chandler Pavilion
Open Tuesday to Saturday, 10:00am-6:00pm
On all performance days, we open two hours before and close 1/2 hour past start time of performance.

*Please note: The Box Office will be closed on Tuesday, July 4, 2023